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Service Process

Claim Process

The process for filing and processing a claim with Pan Pacific Insurance is generally very simple.  All you need to do is fill in a claim report form and attach the necessary documents, and our team will analyze your claim against the conditions of the coverage. The main thing that needs to be confirmed is that the loss you have suffered is in fact covered by the policy.

Types of Loss

  1. Partial Loss

Partial loss of the object that is insured, where the value of the loss does not exceed 75% of the coverage amount. This type of loss could occur from loss of part of the vehicle/ equipment (Partial Loss Stolen) or collision (Partial Loss Accident) or other event covered by the policy.

       2.   Total Loss

Total loss of the object that is insured, when the value of the loss is at least 75% of the coverage amount. This type of loss could occur from loss of the vehicle/ equipment (Total Loss Stolen) or collision (Total Loss Accident) or other event covered by the policy.

For other types of non motor vehicle insurance, the types of loss that are covered and that you might experience are described in the policy, so please read your insurance policy carefully.

Here is a description of the claim process at Pan Pacific Insurance, for both motor vehicle and non motor vehicle insurance:

  1. Report the loss you have incurred within five days from when the loss occurs. You can report your claim by:
    1. Going in person to the nearest Pan Pacific Insurance service office,
    2. Telephoning the nearest our representatives office or 

      Panfic Care Center 24 Hour 021 45 8 45 511,

    3. Sending a text message to the SMS Center 24 Jam di 081 398 942 463,
    4. Visiting our website and filling in a Claim Report Form.
  2. Prepare the reporting documents in line with the type of loss incurred (see List of Supporting Documents for Claims). Submit all claim documents promptly so that the claim you file can be processed immediately.
  3. Certain types of claim require a survey of the insured object. This is so that we clearly understand the cause of the loss and can estimate the total amount of the loss incurred by the customer.
  4. Once all the claim documents and data are complete, the Pan Pacific Insurance team will further analyze your claim. This is to determine the value of the compensation and the compensation process to be employed.
  5. The loss compensation process is then performed in line with the type of loss suffered. For example, for motor vehicle insurance with a partial loss accident, the compensation is provided by repairing the damage at our partner garage.

Claim Documents Required

For any type of claim you file, you will be asked to describe the chronology of the event in a Loss Report Form that will be submitted to an Pan Pacific Insurance officer. As confirmation, you will be asked to sign the form.

For Heavy Equipment, the documents needed to support the claim report are as follows:

  1. Minutes/ formal report
  2. Chronology of event
  3. Photos of damage

For other supporting documents, refer to the policies for the various types of insurance.

 

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